By engaging Open Claw Consulting LLC ("the Company," "we," "us") for consulting services, you ("the Client") agree to be bound by these Terms of Service and our associated Refund Policy. These terms supplement any signed Statement of Work (SOW) or Master Services Agreement (MSA) between the parties. In the event of a conflict between these terms and a signed SOW/MSA, the signed agreement shall govern.
Open Claw Consulting provides enterprise AI consulting services including, but not limited to, workflow audits, Open Claw AI deployment, API integration, prompt engineering, and employee training programs. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a written Statement of Work that must be signed by both parties before work commences. We do not begin billable work until a SOW is fully executed and the initial payment milestone has been received.
Unless otherwise specified in the SOW, payments are structured as follows:
We accept payment via ACH bank transfer, wire transfer, corporate credit card, and corporate check. All prices are quoted in United States Dollars (USD). For international clients, exchange rate fluctuations are the responsibility of the Client.
Invoices not paid within the specified payment terms will incur a late fee of 1.5% per month on the outstanding balance. The Company reserves the right to suspend services for any account with invoices overdue by more than 30 calendar days. Resumption of suspended services requires payment of all outstanding balances, including accrued late fees.
If the Client cancels an engagement before the Company has commenced work (defined as the date the assigned team begins substantive activities under the SOW), the Client is entitled to a full refund of any payments made, minus a $2,500 administrative fee to cover contracting, scoping, and team allocation costs.
If the Client cancels an engagement after work has commenced, refunds are calculated as follows:
In all cancellation scenarios, the Client retains ownership of all deliverables completed and transferred up to the date of cancellation.
Monthly retainer agreements may be canceled by either party with 30 calendar days' written notice. The Client is responsible for the full retainer fee for the notice period. There is no refund for partial months. Upon retainer termination, the Company will deliver all in-progress work within 14 business days and execute the data disposition process described in our Privacy Policy.
The Company reserves the right to cancel an engagement for cause, including but not limited to: Client failure to provide necessary access, information, or resources as defined in the SOW; Client breach of confidentiality obligations; or Client conduct that poses a risk to the safety or wellbeing of our team members. In cases of Company-initiated cancellation for cause, no refund is provided.
We stand behind the quality of our work. If the Client is not satisfied with a delivered milestone and can articulate specific deficiencies relative to the SOW specifications, the Company will re-perform the work at no additional charge. The Client must provide written notice of dissatisfaction within 14 calendar days of milestone delivery. Our satisfaction guarantee does not entitle the Client to a refund; it entitles the Client to corrective work performed at our expense.
Upon full payment, the Client owns all custom deliverables created specifically for their engagement, including prompt libraries, integration code, strategy documents, and training materials. The Company retains ownership of its pre-existing intellectual property, methodologies, frameworks, and tools. The Company may use anonymized, aggregated insights from engagements to improve its services, provided such use does not reveal the Client's confidential information.
To the maximum extent permitted by law, the Company's total liability under any engagement shall not exceed the total fees paid by the Client for that engagement. The Company shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or business interruption, regardless of the theory of liability. This limitation applies even if the Company has been advised of the possibility of such damages.
These Terms of Service are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any dispute arising out of or relating to these terms or any engagement shall be resolved through binding arbitration administered by JAMS in Santa Clara County, California. The prevailing party shall be entitled to recover reasonable attorneys' fees and costs.
All refund requests must be submitted in writing to:
Open Claw Consulting LLC — Client Operations
480 University Avenue, Suite 300
Palo Alto, CA 94301
Email: billing@openclaw-manage.info
Phone: +1 (650) 812-7400
Refund requests are processed within 10 business days of receipt. Approved refunds are issued via the original payment method within 15 business days of approval.